No Brainer

Legal

Privacy Policy

How No Brainer Limited collects, uses and protects personal information.

Effective 19 August 2026Last updated 25 October 2026

No Brainer Limited (“No Brainer,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://nobrainer.co.nz/, communicate with us, use our services, or consent to receive communications from us.

Our services include graphic design, photography, branding, web design, print design, digital marketing, and related creative services.

01Information We Collect

We may collect the following information:

  • Your name

  • Email address

  • Telephone or mobile number

  • Business name and contact details

  • Information included in enquiries, chat messages, forms, or correspondence

  • Information needed to provide and manage our services

  • Communication preferences and SMS consent records

  • Records of when, where, and how consent was provided

  • Website activity, browser type, device information, IP address, referring pages, and approximate location

  • Cookie, analytics, advertising, and similar technical information

We collect information directly from you when you submit a form, use our chat widget, contact us, request a service, become a customer, or expressly opt in to communications. We may also collect technical information automatically through cookies and similar technologies.

02How We Use Information

We may use personal information to:

  • Respond to enquiries and provide requested services

  • Prepare proposals, manage projects, and administer customer relationships

  • Send operational, service-related, or transactional communications

  • Send promotional or marketing communications where you have expressly consented

  • Operate, maintain, secure, analyse, and improve our website and services

  • Personalise website content and understand how visitors use our website

  • Maintain records of consent, communication preferences, and opt-out requests

  • Detect fraud, misuse, security incidents, or technical problems

  • Meet our legal, regulatory, accounting, and compliance obligations

  • Establish, exercise, or defend legal claims

We only use SMS consent for the messaging programme and purposes explained when the consent is collected.

03SMS and Mobile Messaging

When you voluntarily provide your mobile number and expressly opt in, you authorise No Brainer Limited to send recurring promotional and marketing text messages. Messages may include offers, service announcements, company updates, event information, and other promotional content relating to No Brainer Limited.

Consent to receive marketing messages is voluntary and is not a condition of purchasing goods or services.

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. You may reply HELP for assistance or contact us at [email protected].

We retain records of SMS consent, including the date and method of consent, as reasonably necessary to demonstrate compliance and honour your communication preferences.

Mobile Information and SMS Consent

No Brainer Limited does not sell, rent, share, transfer, or disclose mobile numbers, SMS opt-in information, or SMS consent to third parties, affiliates, partners, or lead generators for their marketing or promotional purposes.

Mobile information and SMS consent are used only by No Brainer Limited to operate the messaging programme you expressly joined.

We may use service providers solely to help deliver and support our communications. These providers may process information only on our behalf, for the services we request, and subject to confidentiality and data-protection obligations. They are not permitted to use mobile information or SMS consent for their own marketing or promotional purposes.

SMS consent is specific to No Brainer Limited and is not transferable to another business or organisation.

04Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • Enable essential website functions

  • Remember settings and preferences

  • Understand website traffic and usage

  • Diagnose technical problems

  • Measure and improve website and marketing performance

  • Help deliver relevant content and advertising, where permitted

These technologies may collect information such as your browser, device, IP address, pages visited, referring website, approximate location, and interaction data.

We use Microsoft Clarity and Google Analytics to understand how visitors use our website. These tools record interactions such as clicks, scrolling and mouse movement, and create heatmaps and session replays so we can improve our site and services. Information typed into forms is masked and not recorded. Website usage data is collected using first and third-party cookies and similar tracking technologies. For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement<\/a>.<\/p>

You may control cookies through your browser settings and, where available, our website consent controls. Blocking some cookies may affect website functionality.

05How We Disclose Information

We do not sell personal information.

We may disclose personal information:

  • To service providers that host, maintain, secure, analyse, or support our website, systems, communications, and business operations

  • To professional advisers such as accountants, insurers, auditors, or legal advisers

  • Where required by law, regulation, court order, or lawful government request

  • Where reasonably necessary to prevent fraud, protect security, enforce agreements, or protect our rights or the rights of others

  • In connection with a genuine business restructuring, merger, acquisition, or sale, subject to appropriate privacy safeguards

  • With your direction or consent

Service providers receive only the information reasonably necessary to perform their services and must protect it appropriately.

The limitations in Section 3 apply at all times: mobile numbers, SMS opt-in information, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

06Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration, disclosure, or destruction.

These measures may include access controls, authentication, encryption in transit, secure hosting, regular software updates, and limiting access to people who need the information to do their job.

No method of transmitting or storing information is completely secure. If we become aware of a privacy breach that is likely to cause serious harm, we will notify the people affected and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

07Keeping Your Information

We keep personal information only for as long as we need it for the purposes described in this Privacy Policy, or for as long as the law requires, for example for tax, accounting, or record-keeping obligations.

When we no longer need personal information, we securely delete it or remove anything that identifies you.

08Accessing and Correcting Your Information

Under the Privacy Act 2020 you can ask for a copy of the personal information we hold about you, and ask us to correct it if you think it is wrong.

To make a request, email us at [email protected]. We may need to confirm your identity before we act on your request, and we will respond within 20 working days.

You can opt out of marketing emails at any time using the unsubscribe link in the email, and out of SMS messages by replying STOP.

09Third-Party Websites

Our website may link to websites run by other people, including our clients and service providers. We are not responsible for how those websites handle personal information, so we recommend reading their privacy policies.

10Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. The latest version always applies.

11Contact Us and Complaints

If you have a question or concern about privacy, please contact us first so we can try to put it right:

If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.